Refunds, Returns, and Cancellations

Learn about Liberty Home Concealment's 48-hour cancellation window, return process, and refund policy for our concealment furniture and decor.

Liberty Home Concealment wants you to be 100% satisfied with your purchase.  If you experience any problems with a product purchased from us at libertyhomeconcealment@gmail.com and we will work with you to make it right.

Cancellations  

We offer a 48-hour cancellation window from the time your order is placed. If you need to cancel,  contact us within that window.  After 48 hours have elapsed, cancellations are no longer available, since your item has likely moved into the finishing stages of production or into shipping.  

Returns

Defective or damaged products are handled on a case-by-case basis. If your product arrives defective, contact us, and we will exchange it for the same or an equivalent model.  Returned items must include the original packaging and all included accessories.  Liberty Home Concealment is not responsible for personal items left inside returned merchandise.

Refunds 

Refunds are handled on a case-by-case basis. Contact us, and we will work with you to make sure you're satisfied with your purchase.  Please note that shipping charges are non-refundable.

Frequently Asked Questions

How long do I have to cancel my order?

You have 48 hours from the time you place your order to request a cancellation.  After that window closes, your order has likely entered production or shipping and can no longer be canceled.

What happens if my product arrives defective or damaged?

Contact us at Libertyhome concealment@gmail.com, and we will handle the exchange on a case-by-case basis, replacing it with the same or an equivalent model.

Do I need the original packaging to return a product?

Yes.  Returned items need to include the original packaging along with all included accessories. 

Will I get a full refund, including shipping?  

Refunds are handled on a case-by-case basis, and shipping charges are not refundable.

How do I start a return, refund, or cancellation request?

Email us directly at libertyhomeconcealment@gmail.com with your order details and a description of the issue, and our team will guide you through the next steps.

Questions About Your Order?

 Every piece of Liberty Home Concealment furniture is built to order, which is why our cancellation window and case-by-case approach to returns and refunds help us keep quality high while still taking care of customers when something goes wrong.  If you have any questions about an existing order or run into an issue with a product you've received, reach out to libertyhomeconcealment@gmail.com.  We're here to make sure you're fully satisfied with your concealment furniture.