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Do NOT use a PO box as the ship to address.   Orders must use a physical delivery address for the purchase.  Orders will be cancelled and refunded if physical address is not provided for delivery. 

Most all of our products ship UPS or FedEx ground. Our shipping prices are only applicable to addresses located within the lower 48 states.  If you live outside the lower 48, please contact us before placing a order to discuss shipping options and pricing. 

Production and handling times 

Production time will vary from 5-7 days on most items.  Due to order volume during the Holiday shopping season we may be forced to stretch this time frame out.  We will have this information displayed across the top of the homepage if it changes from normal production times. 

Large furniture pieces may require truck freight shipment, please contact us to discuss freight shipping options.  Freight shippers will deliver the item curbside with a liftgate.  They will not unpackage or bring these items inside of your home.  

Limited Lifetime Warranty

Liberty Home Concealment warrants that each piece of furniture manufactured in its facilities will be free from defects in workmanship for as long as the original purchaser owns and uses the products.

Subject to the limitations and exclusions herein, Liberty Home Concealment, at its discretion and as the sole remedy under the Liberty Home Concealment Limited Lifetime Warranty, will replace or repair a defective product or components with comparable product or components free of charge. This warranty is made only to the original purchaser from an authorized Liberty Home Concealment dealer, for as long as that original purchaser owns and uses the product.

LIMITATIONS: USE/CARE

• Warranty is limited to normal use.
• Warranty is limited to generally accepted care and maintenance of natural wood products and environments.
• Natural wood surfaces are subject to denting, scratching, and gauging if not properly used and cared for.

LIMITATIONS: MATERIALS/COMPONENTS

• Laminates, Veneers / Finishes / Lumber – 1 years
• Electrical lamps, Ballasts, Transformers – 1 years
• Fabrics, pneumatic lifts – 1 years
• Custom products built to customer specifications – years
• 
  WARRANTY EXCLUSIONS
• Damage identified as carrier or installer related.
• Normal wear and tear of wood products during course of ownership.
• Color, grain, or texture of natural wood materials, laminates and other covering materials.
• Damages or failures resulting from misuse, abuse, negligence, improper care, modifications, or relocation.

All Warranty Claims are subject to Liberty Home Concealment-approved inspections. Disputes may involve independent 3rd party evaluation.

QUALITY ASSURANCE

Every unit produced at Liberty Home Concealment is completely inspected by a quality control team located within each plant whose emphasis is on assembly, finish and final inspections with empowerment to stop any unit not meeting Liberty Home Concealment’s high-quality standards.

LIGHT & NATURAL FINISHES

The beauty of veneer and all wood products comes from the variations created by nature including color, grain, and texture. These variations are not considered defects and Liberty Home Concealment’s Limited Lifetime Warranty does not cover color, grain and texture variations associated with natural wood and grain seen in any finish color. Liberty Home Concealment sets standards for veneer selections; however, variations, especially apparent in light/natural finishes, will occur from one piece to another even if they are finished at the same time.

Finishes such as light color stains or natural stains will display more natural characteristics due to their light stain. Grain, pattern and color from unit to unit are not guaranteed or warranted and products will not be replaced due to these variations. Exposure to light and age will cause darkening of natural wood products; therefore, Liberty Home Concealment cannot guarantee or warrant finish match of new products being placed with existing products in the field.

GENERAL

There are no other warranties except as expressly set forth above either expressed or implied. To obtain performance of these Limited Warranties, the purchaser should contact in writing the Liberty Home Concealment representatives.

Warranty Department
libertyhomeconcealment@gmail.com

https://libertyhomeconcealment.com/pages/about-us

Phone: (417)746-0355

6504 Old HWY 60   Norwood, MO 65717

 Mon-Fri 8:00 A.M. to 5:00 P.M. Central Time

Liberty Home Concealment wants you to be 100% satisfied with your purchase of any of our products. If at any time you experience a problem with any of your products purchased from us, please contact us at LibertyHomeConcealment@gmail.com

Cancellations  

We offer a 48-hour cancellation window, contact us within the first 48 hours if you need to cancel your order. After 48 hours has elapsed, cancellations are unavailable because your item has likely moved into the finishing stages of production or into shipping.  

Returns

Defective or damaged product returns will be handled on a case-by-case basis. Contact us if your product is defective; we will exchange with the same or equivalent model. Items will need to be returned in the original packaging with all included accessories. Liberty Home Concealment is not responsible for items left in returned merchandise.

Refunds 

Refunds will be handled on a case-by-case basis. Please contact us. We strive to keep our customers happy and will work with you to make sure that you're satisfied with your purchase. Shipping charges will not be refunded.